Refund policy

At Jsawell, customer satisfaction is our top priority. If an order does not meet your expectations, we strive to make the return and refund process as simple, clear, and transparent as possible.

30-Day Return Window

You have the right to return your purchase within 30 days from the date you received the delivery. To be eligible for a full refund, all returned items must be completely unused, undamaged, and in their original packaging, including all original tags, labels, and accessories.

Return Summary

  • Return Period: 30 days from the delivery date.

  • Product Condition: Unused, undamaged, and in original packaging with all tags attached.

  • Restocking Fee: £0 (We do not charge any restocking or administrative fees).

Return Shipping Costs

1. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during transit, defective, or completely incorrect, Jsawell will fully cover the cost of return shipping. Our support team will provide you with a prepaid return shipping label.

2. Returns for Personal Reasons (Change of Mind)

If you wish to return an item for personal reasons — such as a change of mind, accidental order, or sizing preferences — the customer is responsible for covering the return postage costs. Original shipping fees (if applicable) are non-refundable.

How to Initiate a Return

  1. Contact Our Support: Email us at info@jsawell.com with your order number and the reason for the return.

  2. Prepare the Package: Securely pack the items back into their original packaging, ensuring all original accessories and tags are enclosed.

  3. Ship the Item: Follow the exact return address instructions provided by our customer service team upon approval. We strongly recommend using a trackable shipping service to monitor your return. All items must be sent to our designated return facility as instructed.

Refund Process & Timeline

Once your return package arrives at our facility, it will undergo a standard inspection to verify its condition. If the items are approved in their original, unused state, your refund will be processed within 7 days. The funds will be automatically credited back to your original method of payment.

Exchanges

If you need a different size, color, or alternative product, we are happy to facilitate an exchange. Please note that customers are responsible for the return shipping fees for exchanges based on personal preferences. Contact us at info@jsawell.com to start the process.

Non-Returnable Items

For health, safety, and hygiene reasons, certain products cannot be accepted for return. If an item is non-returnable, this will be clearly stated on its specific product page.