Privacy policy

Last updated: May 30, 2026

Jsawell operates this website and online store, including all related features, tools, products, and services (collectively, the “Services”). Our platform is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our Services, you agree to the practices described in this policy.

1. Personal Information We Collect

We collect information that identifies or can be reasonably associated with you. The types of personal information we process depend on how you interact with our store:

  • Contact & Delivery Details: Name, email address, phone number, billing address, and shipping address.

  • Payment & Financial Data: Payment method details, billing information, and transaction confirmations required to process your orders securely.

  • Account Credentials: Username, password, and account preferences (if you choose to create an account).

  • Order History: Products you view, add to your cart, purchase, return, or cancel.

  • Customer Support Communications: Any information you provide when you contact us for assistance.

  • Technical & Device Data: IP address, browser type, device identifiers, and network information collected automatically.

2. How We Collect Your Information

We obtain personal information through various sources:

  • Directly from you: When you place an order, contact our support, or fill out forms on our website.

  • Automatically: Through cookies and tracking technologies as you navigate our online store.

  • From third parties: Such as payment processors and logistics partners who help us fulfill your orders.

3. How We Use Your Personal Information

We use your data to deliver a secure and reliable shopping experience, specifically for:

  • Order Fulfillment: Processing payments, managing shipments, handling returns/exchanges, and sending order updates.

  • Customer Support: Responding to your inquiries and resolving issues.

  • Security & Fraud Prevention: Monitoring transactions to detect and prevent unauthorized or fraudulent activities.

  • Marketing: Sending promotional updates and targeted offers, where permitted by law and subject to your preferences.

  • Legal Compliance: Meeting statutory obligations, responding to lawful requests, and protecting our legal rights.

4. Sharing Your Information

We do not sell your personal data. We only share it with trusted third parties to operate our business:

  • Shopify: Our e-commerce platform provider. Shopify processes your data to enable store functionality and may store it outside your country of residence.

  • Service Providers: Payment gateways (such as our card processors), shipping carriers, and analytics vendors.

  • Legal Obligations: When required by law, regulation, or court order to protect our rights and users.

5. Data Security and Retention

We implement appropriate security measures to protect your personal data against unauthorized access or disclosure. However, please note that no transmission over the internet is completely secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes.

6. Your Rights (UK & EEA Residents)

Since our business operates under UK regulations, you have specific rights under data protection laws, including:

  • Access & Portability: The right to request a copy of the personal data we hold about you.

  • Correction & Deletion: The right to ask us to update inaccurate data or erase your personal information.

  • Restriction & Objection: The right to restrict or object to certain types of data processing.

  • Withdraw Consent: The right to withdraw your consent at any time for data processing based on consent (e.g., marketing emails).

To exercise any of these rights, please contact our support team using the details below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational or legal requirements. Any modifications will be posted directly on this page with an updated "Last updated" date.